Terms, Conditions, Returns & Refund Policy
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Main Office
Vine and Branch Equipment Supply
14201 SE Petrovitsky RD
A3 STE 212
Seattle, WA. 98058
USA
855-867-3282
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return.
RETURNS:
All returns must be postmarked within sixty (60) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS:
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
Vine and Branch Equipment Supply Attn: Returns
RMA #
14201 SE Petrovitski Rd
A3 SUITE 212
SEATTLE, WA 98058
REFUNDS:
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least five (5) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS:
The following items cannot be returned: ? Used Electrical Products
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
15% restocking fee will be charged for all returns in excess of $200.00.
QUESTIONS:
If you have any questions concerning our return policy, please contact us at:
8558673282 [email protected]